If you’ve been in our shop lately, you know that we have been issuing a survey to our customers to get to know you better, to find out what are doing right and what we can do better. Thank you to all of you who have completed and returned your survey! Some of the results are below.
· 88% of our customers say they prepare mostly Italian food (not a big surprise!)
· 96% of our customers say that freshness is the main reason they shop with us, with personal service being the second biggest reason.
· More than half of our customers are between the ages of 51-70. (It takes a discriminating group to really appreciate freshness and good service!)
· 90% of our customers visit our shop almost weekly. (Loyalty is such a great virtue!)
· 11% of our customers have been with us more than 25 years! (There’s that loyalty again!)
· 15% of our customers have just joined is within the last year — a great big “Welcome” to you from the Giovanni’s family. Hope to have you around for another 25 years!
· Only 42% of our customers have been to our web site — be sure to check it out and read our blogs. There’s recipes there too.
If you haven’t returned your survey yet, please do so we can get your valuable input! Or you can fill one out on line at the link below.